💸 Refund Policy for Superior Wash and Dash Laundry Services

Effective Date: January 1, 2025

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At Superior Wash and Dash, customer satisfaction is a top priority. We strive to deliver high-quality laundry services with care and consistency. This Refund Policy outlines the conditions under which refunds may be issued.

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✅ Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Not Rendered: If your laundry was not picked up or cleaned due to an error on our part.

• Order Cancellation: If you cancel your order at least 24 hours before the scheduled pickup time.

• Service Quality Issues: If you are unsatisfied with the quality of cleaning and notify us within 48 hours of delivery. We may offer a re-clean or partial refund depending on the issue.

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🚫 Non-Refundable Situations

Refunds will not be issued for:

• Missed pickups due to customer unavailability

• Items damaged due to pre-existing conditions or improper labeling

• Normal wear and tear, shrinkage, or fading

• Inclusion of prohibited items (e.g., hazardous materials, valuables)

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🔄 Refund Process

To request a refund:

1. Contact our support team at [Insert Email Address] within 48 hours of service completion.

2. Provide your order number and a description of the issue.

3. Our team will review your request and respond within 3 business days.

Approved refunds will be issued to the original payment method within 5–7 business days.

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📬 Contact Us

If you have questions about this policy or need help with a refund request, reach out to:

Superior Wash and Dash superiorpro@comcast.net