🧺 Terms and Conditions for Superior Wash and Dash Laundry Service

Effective Date: January 1, 2025

Welcome to Superior Wash and Dash. By accessing our website and using our laundry services, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. 📌 Overview

Superior Wash and Dash ("we", "our", or "us") provides laundry pickup, cleaning, and delivery services through our website. These Terms govern your use of our services and website.

2. 🛒 Orders and Payment

All orders must be placed through our official website or authorized platforms.
Payment is required at the time of booking unless otherwise agreed.
We accept major credit/debit cards and secure online payment methods.
Prices are subject to change but will be clearly displayed before checkout.

3. 📦 Pickup and Delivery

Customers must ensure laundry is ready for pickup at the scheduled time and location.
Missed pickups or deliveries may result in rescheduling fees.
We are not responsible for delays caused by incorrect addresses or inaccessible locations.

4. 🧼 Laundry Care and Liability

We follow standard industry practices for washing, drying, and folding.
Customers are responsible for separating delicate or special-care items and notifying us of any specific instructions.
We are not liable for:
- Items left in pockets (e.g., pens, lighters, money)
- Normal wear and tear, shrinkage, or fading
- Damage to items without care labels or with pre-existing damage

If an item is lost or damaged due to our negligence, our liability is limited to the fair market value of the item, not exceeding $50 per item.

5. 🚫 Prohibited Items

Do not include the following in your laundry:

Hazardous materials or flammable items
Items contaminated with bodily fluids or biohazards
Valuables such as jewelry, electronics, or cash

We reserve the right to refuse service if prohibited items are found.

6. 🔐 Privacy

We respect your privacy. Please refer to our [Privacy Policy] for details on how we collect and use your personal information.

7. 🖥️ Website Use

You agree not to misuse our website or interfere with its functionality.
All content on the website is the property of Superior Wash and Dash and may not be copied or redistributed without permission.

8. ⚖️ Governing Law

These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles.

9. ✏️ Changes to Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date.

📬 Contact Us

If you have questions about these Terms and Conditions, please contact us at:

Superior Wash and Dash superiorpro@comcast.net

📅 Cancellation Policy

At Superior Wash and Dash, we understand that plans can change. To ensure smooth operations and fairness to all customers, we’ve established the following cancellation guidelines:

Free Cancellation: You may cancel or reschedule your laundry service up to 24 hours before your scheduled pickup time at no charge.
Late Cancellation Fee: Cancellations made within 24 hours of the scheduled pickup may incur a fee of $10 to cover operational costs.
Missed Pickup: If our driver arrives and the laundry is not available, a missed pickup fee of $15 may apply.
How to Cancel: You can cancel or reschedule by logging into your account or contacting our customer support team at superiorpro@comcast.net.

✅ Service Guarantee

We take pride in delivering high-quality laundry services with care and consistency. Our Service Guarantee includes:

Satisfaction Promise: If you're not satisfied with the quality of your cleaned items, contact us within 48 hours of delivery and we’ll re-clean the affected items at no additional cost.
Timely Delivery: We strive to meet all scheduled delivery times. In the rare event of a delay, we’ll notify you promptly and work to resolve the issue.
Safe Handling: We treat your garments with care. If an item is lost or damaged due to our negligence, we will reimburse you up to $50 per item, based on fair market value.